Describe the problem. Plain English is perfect.
A shelved idea, a process that's all spreadsheets and retyping, a website that needs help — you don't need to know whether it's a website, an app, or an automation. Working that out is part of the service. You'll hear back within one business day, from the person who'd build it.
No spam, ever. Your message goes straight to the person who replies.
What happens after you hit send
A human reads it
Richard — the person who'd do the work — reads every message. No triage team, no ticket number.
You get an honest take
Within one business day: is it practical, what's the smallest useful version, and roughly what that means. If the right answer is an off-the-shelf product or "don't build this," you'll hear that instead — free.
Then, only if it fits
A written scope and estimate in plain English. Nothing starts until you approve it.
The free website review
Put your web address in the form and choose "Free website review." Within one business day you'll get the three biggest problems we find — or an honest note that your site is in good shape. No sales pitch, no report to buy. When there's a real fix list, the $499 Fix Sprint clears it in a week.
Prefer email or a call?
Straight answers, same as you'd get on the phone.
Can you build things other than websites?
Yes — much of what we build now isn't a website at all: internal tools, workflow automations, customer portals, calculators, dashboards, booking and intake systems, integrations, and small software products. We also build and operate our own products, so a website is just one shape a project can take.
What does a project cost?
It depends entirely on scope, so we don't publish a menu — but every project gets a written estimate in plain English, and nothing starts until you've approved it. We'll recommend the smallest version that's actually useful, and we'll tell you honestly when the right answer is a small tune-up, an off-the-shelf product, or no build at all. The $499 Fix Sprint is the one flat-price package.
I'm not technical. Do I need to know what I need?
No. Describe the problem — "we do this in spreadsheets," "customers should be able to do this themselves" — and we'll work out whether it should be a website, an automation, an app, or something simpler. That judgment is part of what you're hiring.
What is AI visibility?
Whether ChatGPT, Perplexity, and Google's AI mention your business when someone asks for what you do. AI assistants read the same web Google does, but they lean harder on structure: schema markup, consistent listings, an llms.txt file, and pages that load fast and read clearly. We wrote up the full mechanics.
What is the Fix Sprint?
Our one packaged, fixed-price product: we take the top 10 issues from your website visibility audit and fix them in 5 business days for $499, with a before-and-after score to prove it. Custom software and larger projects are scoped individually. Details on the Fix Sprint page.
Do you only work with businesses near the Mohawk Valley?
No. We're based in Upstate New York and know the Utica–Rome area well, but everything we do — software, websites, visibility work — is done remotely for clients anywhere.
How does the free website review work?
Send your web address through the form above and choose "Free website review." Within one business day we reply with the three biggest problems we find — or tell you honestly that your site is in good shape. No sales pitch, no report to buy.